How to resolve the “Error 10″ Error When Installing a Norton Product

Posted on August 1st, 2007

Problem:

When you attepmt to install a new Symantec Norton product such as Live Update, Norton Antivirus or Norton Internet Security you may recieve an error message similar to the following:

Error: “Install Error:10. The LiveUpdate install failed because LiveUpdate was not able to register one of its components . . .”

This error can will occur about 25% of the way through the installation process. After the error occurs, the installation will fail. Repeated attempts will also fail and the product will not install. In most casesd, simply running the Norton Removal Tool will not resolve this problem, and manually removing entries from the registry will not work either. The product installation is failing because Live Update is attempting to make changes to existing keys in your registry that have ownership assigned to another administratiuve account that may or may not exist.

NOTE: – Following the directions below will remove ALL of the listed Norton and Symantec products from your computer. If you have multiple Norton or Symantec products on your computer that are listed below, and you do not want ALL of them removed, seek the help of a professional computer repair service center.

These instructions will remove ALL of the following Symantec Norton programs from your computer.

  • Symantec Norton Antivirus 2004/2005/2006/2007/2008
  • Symantec Norton Antivirus 3, 5 and 10 User Pack 2004/2005/2006/2007/2008
  • Symantec Norton GoBack 3.1/3.5/3.6/4.0/4.1
  • Symantec Norton SystemWorks 2004 Professional Edition
  • Symantec Norton SystemWorks 2005/2006/2007 Premier
  • Symantec Norton SystemWorks 2004/2005/2006/2007
  • Symantec Norton SystemWorks 2006/2007 Basic Edition
  • Symantec Norton Password Manager 2004/2005/2006/2007/2008
  • Symantec Norton Internet Security 2004/2005/2006/2007/2008
  • Symantec Norton Internet Security 5 and 10 User Pack 2004/2005/2006/2007
  • Symantec Norton Internet Security 2005 AntiSpyware Edition 8.2
  • Symantec Norton Personal Firewall 2004/2005/2006/2007/2008
  • Symantec Norton AntiSpam 2004/2005/2007/2008
  • Symantec Norton Ghost 2003/9.0/10.0

Once you are certain that you want to completely remove all Symantec Norton products from your computer, you need to download the Symantec Norton removal tool, SYMNRT. This is a tool designed by Symantec, the makers of Norton products, to save users who are caught in no man’s land. It simply looks for, and removes all Norton files and registry entries that could cause a problem with your new installation.

Click here to download the SYMNRT Symantec Norton removal tool.

You can not run this tool directly from your temporary internet files folder, so you must save this file to your hard drive before you can continue removing your Norton products. We would suggest that you save the file to the Windows desktop so it is easy to find once the internet windows are closed.

NOTE - Be sure you print this tutorial, or bookmark it before you continue. You will need to restart your computer numerous times to complete this process, and when you do so, this window will close. Click here to bookmark this page. (Ctrl+D)

Next, double click on the Symantec Norton removal tool (SYMNRT.exe) file that you saved on your Windows desktop. Follow the on-screen instructions. The program will ask you to enter a code to ensure that you are a human and not an automated program. Once you have correctly entered the code, the program will proceed to remove all Symantec Norton programs from your computer.

After the Symantec Norton removal tool (SYMNRT.exe) program completed its processes, you were asked to restart. If you have not done so, please do so now. Although the Symantec Norton removal tool program does not ask you to do so, we have found that a second restart is sometimes required for all files to be removed completely. If you restarted when prompted by the Symantec Norton removal tool program, please do so one more time. If you have not restarted at all, please restart now, and then restart again after that.

Once we are done rebooting, you can delete the Symantec Norton removal tool file from your desktop. To do this, right-click on Symantec Norton removal tool file, and then click delete. Click Yes to confirm the deletion. Next you need to check for some files that may have not been automatically removed. This process may vary based on the Windows operating system you are using. If you use Windows XP, click Start > My Computer. If you use Windows 98/Me/2000, double-click the My Computer icon.

Now that all Norton products are completely removed, you will need to download a second tool from Microsoft. The SubInACL.exe tool will reset the permissions in all of your registry keys to their default settings. This process will take several minutes, but once it is completed, you will be abel to easily install your Symantec product.

Download the SusInACL tool from the Microsoft website, and save it to your desktop. Once you have saved the tool, proceed to step 4 of this tutorial.

Next complete the following steps to initiate the re-registration process.

  1. Double click on the tool you downloaded to install tghe Windows Resource Kit
  2. Create a file named reset.cmd in C:\Program Files\Windows Resource
    Kits\Tools folder.
  3. Edit the reset.cmd file to include the following content:subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
    subinacl /subdirectories %SystemDrive% /grant=administrators=f

    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
    subinacl /subdirectories %SystemDrive% /grant=system=f

  4. Click on Start, then on Run and type CMD and then press enter
  5. Enter the following commands one at a time and click Enter.cd..
    cd..
    c:
    cd Program Files
    cd Windows Resource Kits
    cd Tools
    reset.cmd
  6. The automated process will begin, and expect a couple errors along the way. This is normal. Once the process is complete, close the command prompt window and try your Norton installation again.

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How to resolve the “Error 10″ Error When Installing a Norton Product…continued

Next complete the following steps to initiate the re-registration process.