How to resolve the "Error 10" Error When Installing a Norton Product...continued

After the Symantec Norton removal tool (SYMNRT.exe) program completed its processes, you were asked to restart. If you have not done so, please do so now. Although the Symantec Norton removal tool program does not ask you to do so, we have found that a second restart is sometimes required for all files to be removed completely. If you restarted when prompted by the Symantec Norton removal tool program, please do so one more time. If you have not restarted at all, please restart now, and then restart again after that.

Once we are done rebooting, you can delete the Symantec Norton removal tool file from your desktop. To do this, right-click on Symantec Norton removal tool file, and then click delete. Click Yes to confirm the deletion. Next you need to check for some files that may have not been automatically removed. This process may vary based on the Windows operating system you are using. If you use Windows XP, click Start > My Computer. If you use Windows 98/Me/2000, double-click the My Computer icon.

Now that all Norton products are completely removed, you will need to download a second tool from Microsoft. The SubInACL.exe tool will reset the permissions in all of your registry keys to their default settings. This process will take several minutes, but once it is completed, you will be abel to easily install your Symantec product.

Download the SusInACL tool from the Microsoft website, and save it to your desktop. Once you have saved the tool, proceed to step 4 of this tutorial.

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