Schrock Innovations Usage, Privacy, and Return Policy

Schrock Innovations is a company built on solid, Midwestern values. Those same values dictate how we treat our customers and what we do with the information we collect through day-to-day business transactions.

Terms of Use:

Your use of this website indicates that you agree to the contents of this privacy policy and our return policy.

For the purposes of this policy, the word “website” shall be defined as any email from schrockinnovations.com or page located on the Schrock Innovations, Inc. web server that can be accessed by entering the URL www.schrockinnovations.com or any other URL that redirects to www.schrockinnovations.com or its various sub domains.

This website may contain information designed to assist a user in troubleshooting or repairing a computer-related problem. Any information provided on this website is provided as-is, without any warranty expressed or implied. Users of this site understand that any such information provided on this website is employed at the user’s sole risk. Schrock Innovations, Inc. can not be held responsible for any damages, loss of productivity, or loss of revenue, that results from the use of information provided on this website.

By your continued use of this website you agree not to hold Schrock Innovations, Inc., nor its owners, shareholders, employees, or management responsible for any damages that may result from the unauthorized access of your personal or sensitive information by any non-authorized party who retrieves such information through unauthorized means.

Privacy Policy:

Schrock Innovations, Inc. will not sell or provide any personal information gathered online, over the telephone, or in person, to any third party.

From time to time, Schrock Innovations, Inc. may use information that you provide online, over the telephone, or in person, to contact you with important announcements via postal mail and email.  Some of these announcements may involve the promotion of products and services.

If you provide Schrock Innovations with your email address you are opting-in for email announcements, alerts, and promotional messages.  All electronic communications via email will have a link you can use to opt-out of email messages.

Return Policy:

Schrock Innovations always works to have the happiest possible customers. In some cases we understand that a customer may wish to return a product or dispute the successful resolution of a technology problem.  Any instance where a customer would like a full or partial refund or exchange from Schrock Innovations shall be governed by the following rules:

  1. All labor sales are final. A labor sale is classified as any service that is delivered to a customer that is not a physical or digital product. No refund or exchanges are available on any labor-based service. All computer repairs are covered by a 30-day repair warranty during which time Schrock Innovations will continue to work on any issue until it is resolved.
  2. Hardware purchases may be returned or exchanged within 30 calendar days.  Hardware purchases may be returned or exchanged within 30 calendar days of their original purchase from Schrock Innovations. All items must have their original box, packaging, and be in like-new condition as determined by a Schrock Innovations technician. All hardware returns within the 30-day period are subject to a 20% restocking fee.
  3. No Returns on Opened or Special Order Software.  All software purchases are final and can not be returned under any circumstances once they have been opened.  If software was ordered specifically for a customer (including operating systems) they can not be returned under any circumstances.