Completely Remove MoviePass / MediaPipe Software From Your Computer
This is a tutorial that will explain what MoviePass is (also known
as MovieLand and MediaPipe), how you got it on your computer, and
what you need to do IMMEDIATELY to remove MoviePass completely from
your PC and cancel the account that has been opened for you with
MoviePass for their Media Pipe software. This is a multi-page tutorial,
so be certain to follow the links below and follow all directions
precisely. To read more details about MoviePass and their Media
Pipe software, read
our press release about MoviePass and their Media Pipe software
here.
MoviePass is described by its maker as an "Internet-based
multi channel entertainment browser." You may have intentionally
or unintentionally installed the MoviePass / Media Pipe software
on your computer by clicking an advertisement on a web page. The
MoviePass software grants you a free trial period during which you
can use the MoviePass services. Once the Movie Pass / Media Pipe
software trial expires, you are required to cancel your MoviePass
/ Media Pipe account to avoid being billed for their service. You
will see continual pop-up warnings that increase in frequency informing
you that your MoviePass / Media Pipe trial is expired. If you see
these popups, you already have a Movie Pass / Media Pipe account,
and you MUST cancel it if you wish to discontinue service. MoviePass
/ Media Pipe also transmits a list of all installed programs on
your computer back to the MoviePass / Media Pipe organization. They
claim that this helps them overcome any software "conflicts,"
but it has earned them a designation of Spyware from Schrock Innovations.
*note* UPDATED
CANCELLATION INSTRUCTIONS: The MoviePass website has
updated their terms and conditions. In uppercase bold letters they
now state that if you use their trial service, the Movie Pass and
MediaPipe software will remain on your computer until you meet your
"obligations" (i.e. pay them a subscription fee). There
used to be a toll-free number for canceling MoviePass, however they
have since routed that number to voicemail In case you need it,
their toll free number is: (866) 431-7720. They have now created
a MoviePass customer service cancellation web page where you can
request that your MediaPipe software be canceled. Click on The
MoviePass Cancellation Page to begin the MoviePass cancellation
instructions.
When you click on the link, you will be directed to a page that
attempts to detect the MoviePass and MediaPipe software on your
computer. If it is detected, then you will be admitted into the
MoviePass cancellation area. If the software has already been partially
removed from your computer you may be prompted to reinstall MoviePass
and/or MediaPipe on your PC. DO NOT REINSTALL MoviePass!!
If the link takes you to a removal page, do not, under any circumstances,
provide any additional information about yourself such as your phone
number, name, address, social security number, credit card number
or bank account number.
Canceling your MoviePass account is an important step. Even if
you do not think you set up a MoviePass / MediaPipe account, one
was set up when the software was installed on your computer and
you need to cancel it before you remove MoviePass If you do not
cancel your account before you remove MoviePass / MediaPipe, you
will be billed for an entire year of service (the price varies,
but could be as much as $359.88 USD).
Further, reports indicate that if you refuse to pay, dispute the
charges on your credit card, or cancel in any way that is not in
accordance with the MoviePass / MediaPipe cancellation policy, that
you will be threatened with bad marks on your credit report.
If you have already paid money to MoviePass, it is IMPERATIVE that
you follow their directions and cancel your MoviePass / MediaPipe
account immediately and remove MoviePass from your computer. To
cancel your account, please visit the
MoviePass
/ MediaPipe cancellation webpage.
*note* We strongly suggest that you
disable System Restore before continuing. Old scraps of the MoviePass
or MediaPipe software may be stored in your System Restore points.
Use the links below to view a help article on disabling System Restore
that is appropriate for your Operating System.
Disable
System Restore in Windows XP
Disable System Restore
in Windows ME
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MoviePass Step 1. The first step in removing the
MoviePass software from your computer is to download
and install the Firefox browser. You were infected with
the MediaPipe software when the creators of MoviePass manipulated
your Internet Explorer browser. Before the MoviePass infection
on your computer can be removed, you must install a secure browser.
Install Firefox on your computer - it only takes seconds and
is a critical repair step. Be sure you open the Firefox browser
after you install it. This is important! If you printed these
instructions, you can download Firefox at http://www.getfirefox.tv.
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Remove MoviePass Step 2.
After you have installed and opened Firefox, you need to begin the
MoviePass removal process. To do this, you will need to disable
your System Restore in Windows ME and XP. Once you have disabled
your system restore, you should
because you will need to restart your PC.
Remove MoviePass Step 3.
Next, you will need to boot
your computer into Safe Mode. This will help ensure that the
MoviePass and/or MediaPipe infections are not running while you
are attempting to remove MoviePass
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Remove MoviePass Step 4.
Once you are in Safe Mode, run the uninstaller that was added
to your Add/remove Programs list when the MoviePass and MediaPipe
software was initially installed. To do this, open your control
panels and locate the Add/Remove Programs control panel. Double
click on it to open it. Uninstall any of the following programs
you find in the list of installed programs:
- P2P Networks
- My Access Media
- MediaPipe
- Download Manager
- AltPatments
- Notification Utility
- Notify, Notifier, Notification or anything like this
(these names sometimes have numbers in them)
- AltBill
- AltPayments
- AltPayV2
- DownloadManager
- FileGrabber
- FSupport
- ITBills
- LicenseManager
- MPNotifier
- OptimumOnline
- P2PNetworks
- Anything with MoviePass, MovieLand or MediaPipe in
the name
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*note* As you attempt to remove these
MoviePass and MediaPipe programs, some of them may be in use (even
in safe mode). Because of this, the removals may fail. If any attempted
MoviePass removal fails, press the "Ctrl-Alt-Del" key combination
on your keyboard and click on the processes tab. This is a list of
every running process on your computer. The name for the running process
should be similar to the name of the program MoviePass removal that
failed. For example, if the removal of the "Notification Utility"
program failed, you might see a running process with the word "notification"
in it. Left click on any such processes, and then left click on the
"End Process" button. Once the MoviePass and MediaPipe process
have been ended, attempt the removal through Add/Remove Programs again.
While this seems simple enough, you are not done yet! If you
restart your computer now you will be reinfected with MoviePass
and MediaPipe There are only 2 steps left in the removal process.
Next you will look for specific folders on your computer that are
associated with Movie Pass and MediaPipe You will need to delete
each of them to ensure you are not reinfected.
Remove MoviePass Step 5.
Now that all of the applications have been removed using Add/Remove
Programs, you will need to manually clean up the bits of MoviePass
and MediaPipe that have been left behind. This is important to
prevent reinfection with MoviePass and/or MediaPipe! To do this,
open My Computer, and then double click on your C drive. Then double
click on the "Program Files" folder. If you get a "These
files are hidden" message, click on the link to view the files.
We have found that this process is easiest if your Program Files
folder is organized in "list" view. To do this, left click
on the "View" option at the top of the window, and then
left click on "List." Now you should see an alphabetized
list of every program folder that is installed on your computer.
We have compiled a list of all known MoviePass folders below. Compare
the list of MoviePass components below against the list of programs
in your Program Files folder. Right click on any folders that match
and left click on the word delete.
*note* A new variant of MoviePass may
have been released. This list of files and folder was updated in June,
so it should be the latest.
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Delete Any of the Following MoviePass
and Media Pipe Folders:
- AltPay V2
- P2P Networks
- My Access Media
- Download Manager
- Notification Utility
- Notify, Notifier, Notification or anything like this
(these names sometimes have numbers in them)
- AltBill
- AltPayments
- DownloadManager
- FileGrabber
- FSupport
- ITBills
- LicenseManager
- MPNotifier
- OptimumOnline
- P2PNetworks
- MoviePass
- MovieLand
- MediaPipe
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*note* As you attempt to remove these
MoviePass and MediaPipe folders, some of them may be in use. Because
of this, the folder removals may fail. If any attempted MoviePass
folder removal fails, press the "Ctrl-Alt-Del" key combination
on your keyboard and click on the processes tab. This is a list of
every running process on your computer. The name for the running process
should be similar to the name of the program removal that failed.
For example, if the removal of the "ITBill" folder failed,
you might see a running process with the word "ITBill" in
it. Left click on any such processes, and then left click on the "End
Process" button. Once the process has been ended, attempt to
delete the program's folder again. If there are too many processes
for you to figure out which is which, start by closing any open programs
and programs represented by icons by your clock (the system tray).
To close items in the system tray, you can typically right click on
their icon and left click on an option to close or exit.
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Remove MoviePass Step 6.
There are still two things you must do to complete the removal
process and prevent reinfection, so follow these directions
carefully!
and then restart your computer to exit Safe Mode. Once your
computer is restarted, return to this page to continue.
Some users have reported that MoviePass has continually reinfected
their computers after it has been successfully removed.
To prevent this  from
happening to you, we recommend that you download and install
software which includes one of the best application on the
Internet for removing spyware.
Downloading and installing the Google Pack over a high speed
connection will take about 3 minutes, but it is WELL WORTH
THE WAIT!! There are thousands of infections just like MoviePass
out there that can cost you and your family big money if your
computer is unprotected. Protect your family and your computer
with the Google Pack. If you have printed these instructions,
you can download the Google Pack for free at http://www.schrockinnovations.com.
Look on the lower left hand corner of the page for a button
like the one on the right.
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Remove MoviePass Step 7.
Once the Google Pack is installed, close all windows you
have open. Do not empty your recycle bin yet. Just in case you removed
one folder too many, you can restore them from the recycle bin.
The last step of the removal process is to reboot your computer.
This will terminate any additional MoviePass or MediaPipe running
processes, and refresh your system.
After your computer is rebooted, the remove MoviePass tutorial
is complete. It is important to remember that even though you have
removed the MoviePass / MediaPipe software from your PC any account
you may have intentionally or unintentionally established with MoviePass
is still active and you may be responsible for charges on your account.
If you have not done so already, please call (866)
431-7720 to cancel your MoviePass and MediaPipe account.
Help raise awareness of this threat!! Click
here to Digg this article on digg.com!
Return to DIY
Click Here to Return
to the Multi-Page Tutorial
Click
Here to Report the MoviePass / MediaPipe Software to the FTC
A
New Variant of MoviePass called Popcorn.net has been found. Click
here for remove Popcorn.net instructions.
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