Well done Omaha Service Center for an outstanding job.
Thor, I had a tough week, but your Omaha store team really helped me out.
First, I had a good hunch that my TP-Link router was dying because it began to lose random internal settings. Robert gave me some good guidance and we both concluded it needed replacing. I ran out to your store and picked up a new one, and all was well.
Two days later my computer decided to not to boot. Unfortunately it was a 6 or 7 year old ASUS tower running Windows 7 that Nick determined had a bad power supply, HDD, and memory. The complicating factor was that I had some important software that was not compatible with Windows 8 or 10. Nick talked my through the possible options: get a new system (if a W7 restoration from my external backup would run on it), or, perform major surgery on my old beast. He worked really hard to help us both understand the options and I picked my repaired machine this afternoon. I really appreciate his efforts and those of your team that he consulted with; I got the most practical short term solution and it saved my neck given that it is tax time.
So, 4 trips to your store in five days with two resolved problems that exceeded my expectations.
Please give them a big attaboy from me. I really appreciate it!