This is a tutorial that will explain what MoviePass is (also known as MovieLand and MediaPipe), how you got it on your computer, and what you need to do IMMEDIATELY to remove MoviePass completely from your PC and cancel the account that has been opened for you with MoviePass for their Media Pipe software. This is a multi-page tutorial, so be certain to follow the links below and follow all directions precisely. To read more details about MoviePass and their Media Pipe software, read our press release about MoviePass and their Media Pipe software here.
MoviePass is described by its maker as an “Internet-based multi channel entertainment browser.” You may have intentionally or unintentionally installed the MoviePass / Media Pipe software on your computer by clicking an advertisement on a web page. The MoviePass software grants you a free trial period during which you can use the MoviePass services. Once the Movie Pass / Media Pipe software trial expires, you are required to cancel your MoviePass / Media Pipe account to avoid being billed for their service. You will see continual pop-up warnings that increase in frequency informing you that your MoviePass / Media Pipe trial is expired. If you see these popups, you already have a Movie Pass / Media Pipe account, and you MUST cancel it if you wish to discontinue service. MoviePass / Media Pipe also transmits a list of all installed programs on your computer back to the MoviePass / Media Pipe organization. They claim that this helps them overcome any software “conflicts,” but it has earned them a designation of Spyware from Schrock Innovations.
*note* UPDATED CANCELLATION INSTRUCTIONS: The MoviePass website has updated their terms and conditions. In uppercase bold letters they now state that if you use their trial service, the Movie Pass and MediaPipe software will remain on your computer until you meet your “obligations” (i.e. pay them a subscription fee). There used to be a toll-free number for canceling MoviePass, however they have since routed that number to voicemail In case you need it, their toll free number is: (866) 431-7720. They have now created a MoviePass customer service cancellation web page where you can request that your MediaPipe software be canceled. Click on The MoviePass Cancellation Page to begin the MoviePass cancellation instructions.
When you click on the link, you will be directed to a page that attempts to detect the MoviePass and MediaPipe software on your computer. If it is detected, then you will be admitted into the MoviePass cancellation area. If the software has already been partially removed from your computer you may be prompted to reinstall MoviePass and/or MediaPipe on your PC. DO NOT REINSTALL MoviePass!! If the link takes you to a removal page, do not, under any circumstances, provide any additional information about yourself such as your phone number, name, address, social security number, credit card number or bank account number.
Canceling your MoviePass account is an important step. Even if you do not think you set up a MoviePass / MediaPipe account, one was set up when the software was installed on your computer and you need to cancel it before you remove MoviePass If you do not cancel your account before you remove MoviePass / MediaPipe, you will be billed for an entire year of service (the price varies, but could be as much as $359.88 USD).
Further, reports indicate that if you refuse to pay, dispute the charges on your credit card, or cancel in any way that is not in accordance with the MoviePass / MediaPipe cancellation policy, that you will be threatened with bad marks on your credit report.
If you have already paid money to MoviePass, it is IMPERATIVE that you follow their directions and cancel your MoviePass / MediaPipe account immediately and remove MoviePass from your computer. To cancel your account, please visit the
MoviePass / MediaPipe cancellation webpage.
*note* We strongly suggest that you disable System Restore before continuing. Old scraps of the MoviePass or MediaPipe software may be stored in your System Restore points. Use the links below to view a help article on disabling System Restore that is appropriate for your Operating System.
Remove MoviePass Step 1
The first step in removing the MoviePass software from your computer is to download and install the Firefox browser. You were infected with the MediaPipe software when the creators of MoviePass manipulated your Internet Explorer browser. Before the MoviePass infection on your computer can be removed, you must install a secure browser. Install Firefox on your computer – it only takes seconds and is a critical repair step. Be sure you open the Firefox browser after you install it. This is important! If you printed these instructions, you can download Firefox at http://www.getfirefox.tv.
Remove MoviePass Step 2
After you have installed and opened Firefox, you need to begin the MoviePass removal process. To do this, you will need to disable your System Restore in Windows ME and XP. Once you have disabled your system restore, you should because you will need to restart your PC.
Remove MoviePass Step 3
Next, you will need to boot your computer into Safe Mode. This will help ensure that the MoviePass and/or MediaPipe infections are not running while you are attempting to remove MoviePass
Remove MoviePass Step 4
Once you are in Safe Mode, run the uninstaller that was added to your Add/remove Programs list when the MoviePass and MediaPipe software was initially installed. To do this, open your control panels and locate the Add/Remove Programs control panel. Double click on it to open it. Uninstall any of the following programs you find in the list of installed programs:
- P2P Networks
- My Access Media
- Download Manager
- Notification Utility
- Notify, Notifier, Notification or anything like this (these names sometimes have numbers in them)
- Anything with MoviePass, MovieLand or MediaPipe in the name
*note* As you attempt to remove these MoviePass and MediaPipe programs, some of them may be in use (even in safe mode). Because of this, the removals may fail. If any attempted MoviePass removal fails, press the “Ctrl-Alt-Del” key combination on your keyboard and click on the processes tab. This is a list of every running process on your computer. The name for the running process should be similar to the name of the program MoviePass removal that failed. For example, if the removal of the “Notification Utility” program failed, you might see a running process with the word “notification” in it. Left click on any such processes, and then left click on the “End Process” button. Once the MoviePass and MediaPipe process have been ended, attempt the removal through Add/Remove Programs again.
While this seems simple enough, you are not done yet! If you restart your computer now you will be reinfected with MoviePass and MediaPipe There are only 2 steps left in the removal process. Next you will look for specific folders on your computer that are associated with Movie Pass and MediaPipe You will need to delete each of them to ensure you are not reinfected.
Remove MoviePass Step 5
Now that all of the applications have been removed using Add/Remove Programs, you will need to manually clean up the bits of MoviePass and MediaPipe that have been left behind. This is important to prevent reinfection with MoviePass and/or MediaPipe! To do this, open My Computer, and then double click on your C drive. Then double click on the “Program Files” folder. If you get a “These files are hidden” message, click on the link to view the files.
We have found that this process is easiest if your Program Files folder is organized in “list” view. To do this, left click on the “View” option at the top of the window, and then left click on “List.” Now you should see an alphabetized list of every program folder that is installed on your computer. We have compiled a list of all known MoviePass folders below. Compare the list of MoviePass components below against the list of programs in your Program Files folder. Right click on any folders that match and left click on the word delete.
*note*A new variant of MoviePass may have been released. This list of files and folder was updated in June,
so it should be the latest.
Delete Any of the Following MoviePass and Media Pipe Folders:
*note* As you attempt to remove these MoviePass and MediaPipe folders, some of them may be in use. Because of this, the folder removals may fail. If any attempted MoviePass folder removal fails, press the “Ctrl-Alt-Del” key combination on your keyboard and click on the processes tab. This is a list of every running process on your computer. The name for the running process should be similar to the name of the program removal that failed. For example, if the removal of the “ITBill” folder failed, you might see a running process with the word “ITBill” in it. Left click on any such processes, and then left click on the “End Process” button. Once the process has been ended, attempt to delete the program’s folder again. If there are too many processes for you to figure out which is which, start by closing any open programs and programs represented by icons by your clock (the system tray). To close items in the system tray, you can typically right click on their icon and left click on an option to close or exit.
emove MoviePass Step 6
There are still two things you must do to complete the removal process and prevent reinfection, so follow these directions carefully! and then restart your computer to exit Safe Mode. Once your computer is restarted, return to this page to continue.
Some users have reported that MoviePass has continually reinfected their computers after it has been successfully removed.To prevent this from happening to you, we recommend that you download and install software which includes one of the best application on the Internet for removing spyware. Downloading and installing the Google Pack over a high speed connection will take about 3 minutes, but it is WELL WORTH THE WAIT!! There are thousands of infections just like MoviePass out there that can cost you and your family big money if your computer is unprotected. Protect your family and your computer with the Google Pack. If you have printed these instructions, you can download the Google Pack for free at https://www.schrockinnovations.com. Look on the lower left hand corner of the page for a button like the one on the right.
Remove MoviePass Step 7
Once the Google Pack is installed, close all windows you
have open. Do not empty your recycle bin yet. Just in case you removed
one folder too many, you can restore them from the recycle bin.
The last step of the removal process is to reboot your computer.
This will terminate any additional MoviePass or MediaPipe running
processes, and refresh your system.
After your computer is rebooted, the remove MoviePass tutorial is complete. It is important to remember that even though you have removed the MoviePass / MediaPipe software from your PC any account you may have intentionally or unintentionally established with MoviePass is still active and you may be responsible for charges on your account. If you have not done so already, please call (866) 431-7720 to cancel your MoviePass and MediaPipe account.
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Click Here to Return to the Multi-Page Tutorial
Click Here to Report the MoviePass / MediaPipe Software to the FTC
A New Variant of MoviePass called Popcorn.net has been found. Click here for remove Popcorn.net instructions.